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Returns Policy
UK
If you are not happy with your purchase, you can return it to us within 7 days in its new, original condition and packaging (e.g. box, tags) for a full refund. But we will not refund your postage costs for returning the goods to us. Please include your 'Packing List' document. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
Customers outside the UK
Please note that orders from NON-EU countries have 20% tax deducted at source when you select the country of delivery on our site. Customers may incur some small Duty or Tax payment on delivery depending on your countries import laws.
If returning from a NON-EU country please do NOT use a courier service as there will be clearance fees; we will either refuse delivery or charge the fees back to you.
You must write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and parcel itself as we will not accept parcels that incur duty charge. Customers are responsible for returning the shoes and paying the cost.
Damaged goods
In the event of goods being damaged in transit, the customer must notify The Company within 48 hours of receipt of goods otherwise no liability can be accepted by The Company.
Damaged goods should be returned unused to arrive at Douglas Read Ltd, 34 South Street, Bridport, Dorset, DT6 3NQ within 10 days of receipt of goods by the customer.
Where goods are damaged in transit, The Company will replace immediately on receipt of damaged goods being returned. Postage and Packaging costs will be refunded if valid postage receipt sent along with damaged item.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
